02-22-2011, 11:42 AM
Join Date: Oct 2006
iTrader Positive Rating: 100%
| | My first experience with AFA
I had received a used floor model Branch Light about two months ago. All was fine until a few days ago when the light burned out. It was sold to me as "slightly used" but later I was told the bulb was three months old, and in the end AFA got more use out of it than I did. I understand that the bulb was used, but it was over half of it's lifespan and this is not slightly used to me.
I sent a couple of e-mails and got no reply, so I called them. The customer service rep told me there was nothing they could do and said they could sell me a new bulb for $40. I would have liked a new bulb for free since I believe I was sold product with an inaccurate description, but that was't going to happen. The customer service rep told me that I could bring in the lamp and he could show me how to screw in a lightbulb (that was broken.) I was offended and hung up. How many people does it take to screw in a broken lightbulb? Apparently two.
I asked Frank from ADG how much a new bulb was in order to price compare, and he told me that a new bulb was only $15-$20 off the top of his head (it was after business hours so he wasn't in the store.)
AFA replied to my e-mail and apologized for my offense when I was offered a lesson on how to screw in a light bulb and said the best they could do to help me was give me a 25% discount which was nice, but still pretty high compared to ADG.
$40 just seems pretty high for a 60 watt halogen lightbulb, even if it has the ADA logo. I was under the impression that ADA had fixed prices, sort of like iPods (same price at any store) but I guess this isn't the case.
Last edited by JustLikeAPill; 02-22-2011 at 11:50 AM..