JustLikeAPill

I had received a used floor model Branch Light about two months ago. All was fine until a few days ago when the light burned out. It was sold to me as "slightly used" but later I was told the bulb was three months old, and in the end AFA got more use out of it than I did. I understand that the bulb was used, but it was over half of it's lifespan and this is not slightly used to me.

I sent a couple of e-mails and got no reply, so I called them. The customer service rep told me there was nothing they could do and said they could sell me a new bulb for $40. I would have liked a new bulb for free since I believe I was sold product with an inaccurate description, but that was't going to happen. The customer service rep told me that I could bring in the lamp and he could show me how to screw in a lightbulb (that was broken.) I was offended and hung up. How many people does it take to screw in a broken lightbulb? Apparently two.

I asked Frank from ADG how much a new bulb was in order to price compare, and he told me that a new bulb was only $15-$20 off the top of his head (it was after business hours so he wasn't in the store.)

AFA replied to my e-mail and apologized for my offense when I was offered a lesson on how to screw in a light bulb and said the best they could do to help me was give me a 25% discount which was nice, but still pretty high compared to ADG.

$40 just seems pretty high for a 60 watt halogen lightbulb, even if it has the ADA logo. I was under the impression that ADA had fixed prices, sort of like iPods (same price at any store) but I guess this isn't the case.

not_sponsored

Same here, instant response time up until the credit card cleared, sent 3 emails after my order came in with no response.

JustLikeAPill

Lesson learned. Needless to say my first experience with AFA was my last.

Gunplameister

You know im sorry to hear you had bad experience with AFA, there the only place i order my ada stuff from and have always been friendly and extremely fast in shipping out my stuff.

Tonina31

Here is our reponse for Just like a pill.

The branch light was sold to you as slightly used. You were acknowleged that it was a used light. The bulb was used for aprox. two months in our store. You did not have a problem when you received the light. It lasted a few months for you. The branch light was sold to you at an extremely low price for $149 compare to our list price at $195 at the time and ADG's list price at $210. I think not honoring the full replacement of the bulb is reasonable since it was sold to you used at a discounted price. Offering you a 25% off for a new bulb at $40 was a reasonable offer. The cost of the bulb is extremely high, $15 to $20 a piece is impossible.

Of course we will honor replacements if the products sold was faulty. However, in this case, I think our offering was quite reasonable.

Best Regards,

George Lo