My first experience with AFA - Aqua Forest Aquarium - Aquatic Plant Central

Go Back   Aquatic Plant Central > Sponsor Forums > Aqua Forest Aquarium

Aqua Forest Aquarium Please post your questions for Aqua Forest Aquarium here.
Aqua Forest Aquarium

Reply
 
LinkBack Thread Tools Display Modes
Old 02-22-2011, 11:42 AM   #1 (permalink)
Senior Member
 
Join Date: Oct 2006
Posts: 702
iTrader Ratings: 17
iTrader Positive Rating: 100%
JustLikeAPill is a regular member
:
Default My first experience with AFA

I had received a used floor model Branch Light about two months ago. All was fine until a few days ago when the light burned out. It was sold to me as "slightly used" but later I was told the bulb was three months old, and in the end AFA got more use out of it than I did. I understand that the bulb was used, but it was over half of it's lifespan and this is not slightly used to me.

I sent a couple of e-mails and got no reply, so I called them. The customer service rep told me there was nothing they could do and said they could sell me a new bulb for $40. I would have liked a new bulb for free since I believe I was sold product with an inaccurate description, but that was't going to happen. The customer service rep told me that I could bring in the lamp and he could show me how to screw in a lightbulb (that was broken.) I was offended and hung up. How many people does it take to screw in a broken lightbulb? Apparently two.

I asked Frank from ADG how much a new bulb was in order to price compare, and he told me that a new bulb was only $15-$20 off the top of his head (it was after business hours so he wasn't in the store.)

AFA replied to my e-mail and apologized for my offense when I was offered a lesson on how to screw in a light bulb and said the best they could do to help me was give me a 25% discount which was nice, but still pretty high compared to ADG.

$40 just seems pretty high for a 60 watt halogen lightbulb, even if it has the ADA logo. I was under the impression that ADA had fixed prices, sort of like iPods (same price at any store) but I guess this isn't the case.

Last edited by JustLikeAPill; 02-22-2011 at 11:50 AM..
JustLikeAPill is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in Technorati
Reply With Quote

Advertisement [Remove Advertisement]
Old 02-27-2011, 10:19 PM   #2 (permalink)
Junior Member
 
Join Date: Feb 2010
Posts: 2
iTrader Ratings: 0
not_sponsored is a regular member
:
Default Re: My first experience with AFA

Same here, instant response time up until the credit card cleared, sent 3 emails after my order came in with no response.
not_sponsored is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in Technorati
Reply With Quote
Old 02-28-2011, 11:18 AM   #3 (permalink)
Senior Member
 
Join Date: Oct 2006
Posts: 702
iTrader Ratings: 17
iTrader Positive Rating: 100%
JustLikeAPill is a regular member
:
Default Re: My first experience with AFA

Lesson learned. Needless to say my first experience with AFA was my last.

Last edited by JustLikeAPill; 02-28-2011 at 01:56 PM..
JustLikeAPill is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in Technorati
Reply With Quote
Old 03-03-2011, 07:32 PM   #4 (permalink)
Junior Member
 
Join Date: Jan 2011
Posts: 6
iTrader Ratings: 1
iTrader Positive Rating: 100%
Gunplameister is a regular member
:
Default Re: My first experience with AFA

You know im sorry to hear you had bad experience with AFA, there the only place i order my ada stuff from and have always been friendly and extremely fast in shipping out my stuff.
Gunplameister is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in Technorati
Reply With Quote
Old 03-18-2011, 12:34 PM   #5 (permalink)
Junior Member
 
Join Date: Jun 2005
Posts: 17
iTrader Ratings: 0
Tonina31 is a regular member
:
Default Re: My first experience with AFA

Here is our reponse for Just like a pill.

The branch light was sold to you as slightly used. You were acknowleged that it was a used light. The bulb was used for aprox. two months in our store. You did not have a problem when you received the light. It lasted a few months for you. The branch light was sold to you at an extremely low price for $149 compare to our list price at $195 at the time and ADG's list price at $210. I think not honoring the full replacement of the bulb is reasonable since it was sold to you used at a discounted price. Offering you a 25% off for a new bulb at $40 was a reasonable offer. The cost of the bulb is extremely high, $15 to $20 a piece is impossible.

Of course we will honor replacements if the products sold was faulty. However, in this case, I think our offering was quite reasonable.

Best Regards,

George Lo
Tonina31 is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in Technorati
Reply With Quote
Reply


Aquatic Plant Central > Sponsor Forums > Aqua Forest Aquarium > My first experience with AFA

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -8. The time now is 11:56 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.

Search Engine Friendly URLs by vBSEO 3.5.2