Why won't aquaticmagic send my plants? - General Aquarium Plants Discussions

Knotty Bitz · 10-28-2009, 06:31 AM

I bought plants from them a week and a half ago. On there website it still says my order is processing and they have not returned any of my emails. Is it normal for them to take this long and does anyone know their phone number, I can't find it on the site.

Tex Gal · 10-28-2009, 06:34 AM

You need to do a search here. They don't have the best reputation. People have been fined for buying their plants.

Knotty Bitz · 10-28-2009, 06:50 AM

What do you mean fined?

Tex Gal · 10-28-2009, 06:53 AM

They don't ship the plants with a phytosanitary certificate(I think that's what you call it) that is required by the US department of Agriculture. Customs has seized many of these and they have contacted the buyer and fined them. At least that's what I understand. Do a search and you'll find the threads about them.

Knotty Bitz · 10-28-2009, 06:59 AM

Ok, I did some research and it seems like some people get good results and some don't. People have said they got their money back, but how would I go about doing this?

Tex Gal · 10-28-2009, 07:05 AM

If it's just been a week and a half that's not enough time for the plants to reach you from overseas. If you want to cancel your order you need to pm Aquatic Magic. If you paid through paypal you could go through them.

They are a great source of equipment. Anything that is not alive is priced well. Good luck.

flashbang009 · 11-01-2009, 06:43 AM

Hey knotty,

I bought some in august from aquariumplantsandsupplies.com (a site of aquatic magic) and it took about 2.5 weeks to get to me. I had the same issue you did, but when it got to me they were in good shape. I ended up not getting something i ordered, so i emailed them, and got an immediate response and they agreed to send it to me.

Tricky guys though, they said the contents of the package were "household decor" to get it through customs.

Hope this helps

armedbiggiet · 11-03-2009, 04:15 AM

custom can't check all the package but when they do and if you lucky they just trash them other wise...

BTW what kind of plants that can travel nearly 2 weeks in a box with out light?

husonfirst · 11-03-2009, 05:43 PM

i bought a non-plant item from them and it took two weeks to arrive.

Vadimshevchuk · 11-04-2009, 02:29 AM

How much are fines? I am desperate for some java moss and crpt wenditii and they have them under 5 bucks.