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Newt · 07-02-2009, 03:19 PM

Thanks Davemonkey. I need support right now.
When I called Aamsco I made mention that their website had all of the four Aquarelles listed as T12 bulbs. See here: http://www.aamsco.com/general-lighting.php#Aquarelle
I made it clear I wanted an Aquarelle in a T8 (T12 are/were made for N.A. and are not the same in output) 48 inch and that I had some of the 36 watt lamps and really liked them. Then I saw the 38 watt on the Philips website but it gave no length but all the other info was the same as the 36 watt. So I asked about pricing that out as it had 2 more watts. HELLO: Time to interject and say "No No NO not the samey samey". Instead I got "you should have known". Well I dont sell bulbs - just use them.

I didnt even know they made 1 meter bulbs. I thought is was a more powerful 48 inch model. I made it very clear I wanted a 48" T8 Aquarelle. You'd think when I asked them to get pricing for both they would have said "do you realize they are not the same length". I knew they were T8s but who would have thought a tube 8 inches shorter would be 2 watts more and the same diameter.

I called Visa and I am disputing the charge as receiving the wrong item. Wish me luck. I am willing to work it out with them but not eat $370 in bulbs (and shipping) I cant use.

07-02-2009, 03:19 PM	#5 (permalink)
Newt Senior Member Join Date: Mar 2004 Location: between Here and There Posts: 1,036 iTrader Ratings: 9 iTrader Positive Rating: 100% Plant Points: 55500	Re: WTB: Philips Aquarelle tubes Thanks Davemonkey. I need support right now. When I called Aamsco I made mention that their website had all of the four Aquarelles listed as T12 bulbs. See here: http://www.aamsco.com/general-lighting.php#Aquarelle I made it clear I wanted an Aquarelle in a T8 (T12 are/were made for N.A. and are not the same in output) 48 inch and that I had some of the 36 watt lamps and really liked them. Then I saw the 38 watt on the Philips website but it gave no length but all the other info was the same as the 36 watt. So I asked about pricing that out as it had 2 more watts. HELLO: Time to interject and say "No No NO not the samey samey". Instead I got "you should have known". Well I dont sell bulbs - just use them. I didnt even know they made 1 meter bulbs. I thought is was a more powerful 48 inch model. I made it very clear I wanted a 48" T8 Aquarelle. You'd think when I asked them to get pricing for both they would have said "do you realize they are not the same length". I knew they were T8s but who would have thought a tube 8 inches shorter would be 2 watts more and the same diameter. I called Visa and I am disputing the charge as receiving the wrong item. Wish me luck. I am willing to work it out with them but not eat $370 in bulbs (and shipping) I cant use.