wwh2694

GLA is great store never had any problem with their items specially the GLA regulator that I got from them 2 yrs ago still working. I also buy fertz from them and they ship fast.

Newt

Wait until you do have a problem.
The 'great service' is non-existant.
The fish forums on the web are full of these stories.

chipster55

Well I beg to differ with those that think GLA is a bad place to shop. I've spent lots of $$$ with them and always great service. Now agreed it may take some time to get back with you because they run a hugh operation (not using as excuse) butthey answer emails in a timely manner. I cant see the folks I've dealt with there being as bad as has been advertised here in this forum. I know Orlando stayed on the phone with me helping me out wwith some equipment that I bought,some from him and some from another business. He totally walked me through the entire issue I was having because I really didn't know enough about the product. He has also rebuilt a part on a C02 controller for mr at no charge, even paid shipping back and this was way out of the waranty period. Yes there are two sides to every story and no one is perfect but IMO GLA will help you as much or more than the next guy. They are truly into aquariums and fish,plants, etc. The only thing they could possibly due a little better on ould be to answer phone more often, but email is there choice and I get an answer within a couple hours AT THE MOST. There products are very high quality there. Just ordered two separate orders of plants and I'll put his prices and quality against anyone in that area.

vancat

I've always had EXCELLENT service from Orlando and GLA. VERY helpful! I am not sure where these bad reviews are coming from, but I am suspicious, as my experience with GLA has been fantastic.

The Rockster

X2.


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The Trigger

I bought a regulator from them and it works great. The day i got it, it wasn't working. So I emailed them and orlando responded 30 minutes later. I described the problem and he gave me the solution. It's been running perfectly since than. Now my purchases from them have been more than I expected as far customer service, but than again I have not had a problem so I cant discount everyone else's stories. So we have a game of yoyo on our hands. You've either had nothing but good expiriences with them or one bad one that ruined your image of them. But the one thing I do agree with is that they should step up and face the people who are posting negative expiriences to at least try to explain themselves.

T Money $$

I've had nothing but good experiences with GLA. I purchased my c02 system from Orlando and my ferts. Hes always gotten back to me with emails in a timely fashion, and answered any questions I've had. +1

Newt

Why would you be suspicious? I too used to say the same good things until I got the "Sorry, I cant help you" line. The KNO3 I got has a horrible odor and I was told it was safe to use. It nearly killed all my plants. I have since had it analyzed at a certified Lab and I now know why it did what it did to my plants. The bad reviews come from unhappy customers who did NOT get good service or a good product. I hope no one else has the bad experiences that many of us have had.

Never again will I do business with GLA and he is overpriced.

The Trigger

Who else sells dry ferts? I got mine from GLA. Is there another place i can get them for cheap?

Newt

Yes.
Bob's Tropical Plants. Not quite as cheap as Rex Grigg who hasnt been active for personal reasons.
There should be a thread or 2 about Bob's. I'm very pleased with the ferts I've received.