Nowherman6

Might be a long shot here, but does anyone know how to get in touch with them besides the normal phone numbers?

They screwed up my order in a big way, i.e. they weren't supposed to ship it but they did anyway. Now I'm going away for a while and have a box of plants and snails with nowhere to put them.

Convenient that they're closed the day that all their deliveries are made. That's very helpful.

Anyway, just a shot in the dark here. Trying to get in touch with them some way and see what can be done.

Thirston

I don't have the info you are looking for but I can offer this tidbit of info...

AZ Gardens has a reputation on this and other planted aquarium forums.

I was always told growing up that if I couldn't say anything nice, to not say anything at all... hence, I will end my post here and let you research AZ Gardens and come to your own conclusions.

PlantNerd

couldn't have said it better myself, google is your friend

patrick1

I finally got through on 520-742-3777. But you will probably feel worse after you talk to Pete. He is the biggest d bag in the world and they don't care about the dead fish they shipped you.

brianeagan

I just wanted to add my experience here.

I've read some negative and some decent reviews of AZ.

I just placed & recieved a plant/shrimp/fish order with them - about $100 worth of south and central american things (other than the shrimp and some SAE)

I had a few DOA's - some of my cherry shrimp. I expected this. My fish all arrived a-ok and 2.5 weeks on are all alive other than one SAE.

The quality of plants was high. I did buy potted and 'bunch' types. Almost all of them shipped well and are now growing in my tank.

The only negative I will add is that they are *hard* to get a hold of. I had an issue with them being out of stock on some cherry shrimp, so my shipment was delayed 2 weeks.

Their box is well packed. It was HOT during shipment and came with an ice pack wrapped in papers to keep it from direct contact.

My bottom line is that they are a bit pricey and hard to deal with but I have confidence in the quality of product.

Added: I personally feel it is unreasonable to expect zero deaths in transit. I base this on my several years experience working in a "higher end" LFS in the nineties. I unpacked many orders and dead on arrival's were common - for obvious chemical reasons, they tend to grouped by bag. One doa and ammonia levels will rise in that bag, stressing the remaining inhabitants. It is an unfortunate reality to shipping living beings : \

DonaldmBoyer

I shoulda done my homework and looked here....I placed an order on 11/24/12, and was told last Monday that it would be at my door before noon last Wednesday. When that didn't happen, I called again today, and was told the exact same thing, that it would be at my door by noon this Wednesday. By God, if it isn't here by then.......I'll probably whine and complain a lot! In my defense, however, I did place a $200 order with them, so with shipping, I spent over $250. I'm probably not going to go back there again; I don't mind delays, and I don't even mind getting a few DOA's. I just ask that you are straight up with me, and don't hide behind company lines, weird store hours, and what not.

I felt I had to go them because Amano shrimp, for some reason, cost $5-$6 a shrimp now, which is stupid. I used to be able to get them from traders here 3-4 years ago for $2/shrimp. What happened? Did we go through some sort of Amano shrimp catastrophe?

Ugh. More to come...we'll see if they make it by this Wednesday. This is JUST my experience with them so far. To his credit, Peter has been nice over the phone so far.

NYREPS

DO NOT go to AZ garden !!!! Ever !!!!

That guy is a rip off and send dead plants and after you make your order he knows what he did sending you crap and after you paid he will block your IP address ,never again I tell ya

The site is a joke ,I'm sorry but its the truth google it! Same thing with somethingfishy.com!!! He also sends you very sick discus and will block your IP address and treating your family if you complain !!

AaronT

http://msjinkzd.com/stocklist/

Amanos for $2 each from a quality source.

DonaldmBoyer

Thanks Aaron! I will try Rachel and see. She has been slow to respond to me in the past though.

Order never came in today. I'm not surprised, though. Asked for a refund, but I doubt that I will get it. AZ Gardens receives an "F" rating from the BBB....I wonder why? I really wish there was something I could do, but it seems as though the law protects and favors the business owners.

Does anyone have suggestions? I'm probably out my money....but I would like to prevent these people from getting away with doing this to people.

MrChalouch

Call your credit card and stop payment and they will call them for you