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Old 12-19-2011, 02:51 PM   #11 (permalink)
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Default Re: Don't Buy Marineland Products

Tell me about it, I guess some people just have to make a scene...

Anyhow, the filter worked fine prior to going out. I was actually happy with it. I wasn't happy when it went out but I though, "oh well, I'll just call marineland and they'll take care of me since it's still under warranty". And then all this crap happened. It's more of the customer service that turned me off, but with the combination of both the faulty products and CS I'm done with marineland.
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Old 12-19-2011, 03:00 PM   #12 (permalink)
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Default Re: Don't Buy Marineland Products

I've had nothing but good results from Marineland; albiet several years past now. I had a HOT 250 Magnum that would suck in air. They promptly shipped me out a new gasket and several tubes of aquarium grade silicone grease.

My most recent purchase was a Maxi-Jet 600 powerhead. The only issue is that the diverter gets blown off when you rotate it too far. Its keeps on running.
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Old 12-29-2011, 01:10 PM   #13 (permalink)
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Default Re: Don't Buy Marineland Products

I use the Visi-Therm heaters. Over the years I had a couple quit working. They have a lifetime warranty and customer service replaced them without any trouble.
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Old 01-02-2012, 07:59 PM   #14 (permalink)
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Default Re: Don't Buy Marineland Products

I thought about it for a while before deciding to weigh in here. Full disclose: I'm the buyer in a mom and pop, full line pet store. I've been in the industry as a whole for over a decade, and into aquatics since about 2007. I've worked sales and retail, so I've been on 'both sides of the counter.' I became a hobbyist when I started selling the product. Before that I was not aware there was an alternative to pink plastic pirate ships. I say all this just so you know where I'm coming from. This is my own humble opinion, and it's not worth any more than the next guy's.

First of all, as to Marineland and parts. It sucks. Time was that parts were made very available, and were stocked in every aquatics shop. Since then, Marineland was swallowed by Tetra, which was in turn consumed by Rayovac. Now it exists as the nebulous United Pet Group alongside Aquarium Systems and the grave of Jungle Laboratories. To the eyes of an overlord, it's way easier to concentrate on "mass" (i.e. Walmart, Petsmart, Petco, etc) and internet accounts (DFS, Marine Depot, et al.) than independent stores. It's a numbers thing. Suddenly, things like a dealer parts support network begin to look costly and unnecessary. IIRC, it was trashed around '06 or '07 and the 1-800# the OP called sprang into the picture.

Now OP, I'm going to make an assumption here. You bought said canister filter from an online vendor? If not, I would be consulting the store that sold you the thing. 99% of the time, the store can handle the warranty claim for you. Shelf models can be cannibalized, or the whole unit replaced. The return is handled at the distributor level and everybody goes along their merry way. Including your fish. Some brands don't work that way, but UPG (err... 'Marineland') does. The poor performance of the Marineland parts network is well known (it doesn't work for us either). My distributors provide me good service, so that I can provide good service. Quite frankly, that is why the pet store charges more, and is entitled to more, for the same product. The extra money you spend is for back-end support. If you can shake a guy's hand, you can punch him in the face. That brings a certain honesty to the game. If you 'save money' online, you opt out of support. Caveat emptor.

The bottom line is this: every product is built to a price point. Each price point brings with it a given failure rate. Fact of life. I'm going off nothing but emperical evidence here, but it seems like as the price point has come down in recent years, so has the quality (i.e. the Stealth heater redesign fiasco...). Even equipment made of unobtanium can break. Rare or not, it sucks if it's you. Either have a plan B ready 'just in case,' or spend your dollars in an LFS that is willing to do some legwork to keep their customer (YOU!!!) happy.
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Old 01-03-2012, 06:43 AM   #15 (permalink)
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Default Re: Don't Buy Marineland Products

I had a 150B power filter a couple years ago, and it lasted a little over a year before the pump went. On the other hand, I have a Tetra Power Filter I purchased in the late 90's that I still use to this day.

I have top agree with corsair75, "Each price point brings with it a given failure rate". And the old addage also applies, they don't make them like they use to, cause its cheaper to send you a replacement.
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Old 01-04-2012, 04:22 PM   #16 (permalink)
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Default Re: Don't Buy Marineland Products

Wow. I bought my C-360 about 2 years ago and haven't had an issue with it yet. I read some of the complaints on the net about this filter leaking and I figured maybe I needed to contact their support to see if mine was one of the effective units.

So I sent them my unit number by email, never made a call. They emailed me back and the guy told me my unit wasn't one of the effected ones BUT he was gonna send me a whole head unit to be on the safe side. I asked if he wanted my old one back and he said nope, he said if it's still working just fine then just leave it alone. About 5 days later, FedEx dropped off the new unit. It's still in the box and I've only opened it to "look" at it.

So it sucks you had problems and had all that crap to go through with them. I have to say my experience has been excellent, which is a change for me and my luck.
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Old 01-05-2012, 08:19 AM   #17 (permalink)
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Default Re: Don't Buy Marineland Products

If they only would have been that considerate with me I'd be praising the company instead of putting it down. Sounds to me like they have some issues with their representatives they need to get worked out.
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Old 01-05-2012, 09:54 AM   #18 (permalink)
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Default Re: Don't Buy Marineland Products

Yeah if I were in your shoes I wouldn't be too happy with them either.
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Old 01-09-2012, 02:00 PM   #19 (permalink)
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Default Re: Don't Buy Marineland Products

tread lightly. aquarists were sued by an online business for posting negative reviews. read this http://www.salon.com/2002/04/04/aquatic_plants/
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Old 01-09-2012, 02:56 PM   #20 (permalink)
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Default Re: Don't Buy Marineland Products

Ha-ha, I'd tell'um to sue me. I don't own anything so I don't know what they think they'd get. If somebody builds a crappy product and then people complain, what's fair about being able to sue the people? But... that's what this world is coming to.
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