Don't Buy Marineland Products - Page 4 - Equipment - Aquatic Plant Central

Go Back   Aquatic Plant Central > General Interest Forums > Equipment

Equipment Aquarium Equipment - Discuss equipment to help setup your planted aquarium.

Reply
 
LinkBack Thread Tools Display Modes
Old 01-12-2012, 02:22 PM   #31 (permalink)
Senior Member
 
Join Date: Mar 2008
Posts: 298
iTrader Ratings: 5
iTrader Positive Rating: 100%
AheartlessFish is a regular member
Default Re: Don't Buy Marineland Products

Marine land HOB filters rock ^^
I always loved them, the rate of GPH is splended.

Their stealth heaters are okie...never had good luck with them but the concepts cool...black heater.

Their canister filters looks too expensive for my taste (atleast whats sold at petsmart)...fluval is what i trust ^^.

In general i see nothing wrong with Marineland. Sometimes you get faulty equipment that ruins your day. Sometimes you dont :P.

I do however agree on the customer service part, they should have sent you a prepaid shipping label as AquaticLife recently sent me replacement LEDS for my light fixture and i had to ship them their timer unit back (in exchange for a working one) to them and they paid for it.

Customer service is key in any business, i believe if they provided you better customer service you wouldn't have posted this forum up ^^.

Next time ask for a different representative or the manager guy thats currently on shift. But then again some places only have like...2 people taking customer calls.

Side note: LOL @ the person who posted "i never seen this much drama on this site" i had a good chuckle.
AheartlessFish is offline   Reply With Quote

Advertisement [Remove Advertisement]
Old 01-12-2012, 04:08 PM   #32 (permalink)
Senior Member
 
anubias6439's Avatar
 
Join Date: Sep 2010
Location: Southern Pennsylvania USA
Posts: 151
iTrader Ratings: 0
anubias6439 is a regular member
Default Re: Don't Buy Marineland Products

first off, Wahhhhhhhhh! Boo hoo.
Telling someone not to buy marineland products because they are crappy is like saying Ford or Honda makes crappy cars and you shouldnt buy them, Everybody has their own experiences and EVERYbody has at least one bad customer service representitive.

My experience-
Love there Emperor bio wheel filters. I have had one running for 9 years without a single problem. Bought some recently for other tanks, no problems either besides the breaking in period for the bio wheel spashing water onto the glass canopy for a month.

As for the stealth heaters, I found out the hard way with one, lost quite a few fish in a tank. Oh well, life happens. Switched it out for my favorite heater, the ebo jager. I have also had one of these ebo jagers for 9 years and it has been very trustworthy. I will probably not buy a stealth heater anytime soon or not at all but that doesnt mean i am going to bash and throw a tantrum about the whole company.
anubias6439 is offline   Reply With Quote
Old 01-12-2012, 05:44 PM   #33 (permalink)
Member
 
Join Date: Jan 2008
Posts: 58
iTrader Ratings: 0
Sterling919 is a regular member
Default Re: Don't Buy Marineland Products

I think what he should of done was what I did, just email them and see what they'd say. Then if that didn't work out so well, call and see where you can get.

There are a lot of people who have complained about the C-360 and it leaking and how terrible it is. Mine hasn't been that way and I personally love that filter, wish I had two more just like it. As with any canister or even a sump, I think a way to break the syphon is a key factor to having one, without it, once a syphon is started it's not gonna stop. I don't run heaters in my tank because I'm afraid they'll hang up and overheat the tank, had a Tetra heater do that, and up until that incident I swore by Tetra stuff. So yea, you get good and bad in everything.
Sterling919 is offline   Reply With Quote
 
Old 01-12-2012, 06:10 PM   #34 (permalink)
Member
 
Join Date: Dec 2011
Posts: 90
iTrader Ratings: 0
corsair75 is a regular member
Default Re: Don't Buy Marineland Products

Why is everybody hung up on this lawsuit stuff? I went through the thread again and I'm not sure what exactly is 'actionable material'. Petswarehouse.com or whatever is probably suing because they aren't smart enough to realize that anybody who even hears about them suing a customer for posting a review is never, ever going to shop there. It doesn't matter if the customer goes online and badmouths your mother, even if they win the lawsuit it might eventually bankrupt the business. UPG has smarter lawyers than that, with actual jobs to do...

OP, thank you for posting this thread. If someone from Marineland does read this, I hope their takeaway is that a few more sheckles for the customer service department might be a good idea. This is a program that is only a few years old, and clearly it has issues. If nobody says anything, nothing gets fixed.

Last edited by corsair75; 01-12-2012 at 06:16 PM..
corsair75 is offline   Reply With Quote
Old 01-13-2012, 01:35 AM   #35 (permalink)
Member
 
Join Date: Jan 2012
Posts: 51
iTrader Ratings: 0
DeChaoOrdo is a regular member
Default Re: Don't Buy Marineland Products

Quote:
Originally Posted by anubias6439 View Post
first off, Wahhhhhhhhh! Boo hoo.
Telling someone not to buy marineland products because they are crappy is like saying Ford or Honda makes crappy cars and you shouldnt buy them, Everybody has their own experiences and EVERYbody has at least one bad customer service representitive.

My experience-
Love there Emperor bio wheel filters. I have had one running for 9 years without a single problem. Bought some recently for other tanks, no problems either besides the breaking in period for the bio wheel spashing water onto the glass canopy for a month.

As for the stealth heaters, I found out the hard way with one, lost quite a few fish in a tank. Oh well, life happens. Switched it out for my favorite heater, the ebo jager. I have also had one of these ebo jagers for 9 years and it has been very trustworthy. I will probably not buy a stealth heater anytime soon or not at all but that doesnt mean i am going to bash and throw a tantrum about the whole company.
I somewhat agree, though I think marineland deserves to be bashed. They built themselves a reputation and as soon as enough people began associating their brand with a degree of quality switched their manufacturing process. The stealth heaters in particular illustrate this. They built a reputation using italian manufacturers, then decided to move the manufacture to china. This lead to the exploding heater situation. Yet they persist with moving from reputable manufacturers to cheaper manufacturers. If the supplier has no loyalty to its manufacturers how can they expect their customers to have a loyalty to them? Marineland used to supply quality products at quality prices, but now expect their customers to pay quality prices for discount products. I say demand quality products and ignore brand name since they expect loyalty to work in one direction.
DeChaoOrdo is offline   Reply With Quote
Old 01-23-2012, 11:21 PM   #36 (permalink)
Senior Member
 
Join Date: Mar 2008
Posts: 298
iTrader Ratings: 5
iTrader Positive Rating: 100%
AheartlessFish is a regular member
Default Re: Don't Buy Marineland Products

Quote:
Originally Posted by DeChaoOrdo View Post
This lead to the exploding heater situation.
i think i had one of those exploding heaters :P!

but filters are absolutely fantastic ^^
AheartlessFish is offline   Reply With Quote
Old 01-28-2012, 11:51 AM   #37 (permalink)
Member
 
exv152's Avatar
 
Join Date: Jul 2008
Posts: 41
iTrader Ratings: 0
exv152 is a regular member
Default Re: Don't Buy Marineland Products

I have an Eclipse 3 made by marineland, it's a 37 gal integrated light & filter system that's been fantastic, no complaints.
exv152 is offline   Reply With Quote
Reply


Aquatic Plant Central > General Interest Forums > Equipment > Don't Buy Marineland Products

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -8. The time now is 05:24 AM.

Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2021, vBulletin Solutions, Inc.

Search Engine Friendly URLs by vBSEO 3.6.1