I just wanted to inform as much people as I could, so I cut and pasted this post I made from another local forum I am on...
I just want to post this as to help anyone who maybe in the market for some items.
Don't buy Marineland, their products lately are crap.
Starting with the stealth heaters that killed my fish before the recall was announced.
Now it's my C-360 that is only slightly over a year old. The motorhead went out on it last night leaving me to use a few 10gal aqua tech filters to do the job.
So I call them to get a replacement as it is still under warranty and they said they'll send me a new one but it could take 14 business days to receive it and to do water changes until then.
WTF??? Why can't they expedite me one as it is their crappy unit that failed. If I loose fish due to a lack of filtration I'm going to be furious.
To top it off they want me to send the broken one back and pay the postage myself, that's BS. They refuse to send me a prepaid shipping label.
Needless to say, I will NEVER be buying any Marineland product ever again...
No, the lady said that they will be shipping me a new motorhead and then want me to ship mine to them once I receive it. She said this is a courtesy to me as they typically ask for mine first. And if I don't send it back then they won't extend this "courtesy" again if I need it.
Well, I'm not spending my money so they can have their faulty unit back, they can send me a prepaid postage label with the new one just like every other company would do if a product was under warranty.
Besides, I don't care about their "courtesy" for next time as there will be no next time as I'll just return the danged thing and exchange it for an Fluval FX5.
And after calling I did a google search on the problem, I found on cichlid-forum.com( I think it was) that this has been an ongoing issue with these filters that Marineland has known about since 2009.
My question is how come the idiots won't issue a recall?
Just another little update to help get my point across...
So I called Friday to check the status of the shipment and get a tracking number as they failed to politely give me one either via phone or email when I originally called to get the replacement part. Well this is 7 business days afterwards may I remind you, and they havent even sent it out the door yet! WTH?????????
Therefore, still no tracking number, piss poor stuck up b!+chy customer service lady, and told me to call back today to get the info.
So I call again today and sit on hold for 20+ min, they tell me it has finally shipped out. BUT, the customer service is still severely lacking as the lady was incredibly rude telling me that the filter "HAS NOT" been recalled as I stated when I told her "I would like to check the status on a recall part I requested".
OMG, did that open a can of worms, donít use the term "recall" with Marineland. So its not a recall, my mistake....
So then since she was cocky with me I told her that maybe they ought to recall them as I've done some online research and found other forums where many people are having the same issue. (The filter just wonít turn on). To that she tells me that there is nothing wrong with their filters as they work great. Only to then accuse me that I broke it due to it being clogged.... WTF?????
That is PURE BS, I clean the thing religiously, and there is not a speck or clog in it anywhere.
I just laughed at her and said "whatever, make sure I get my replacement part, Thank You!" and she hung up on me.
WTH kind of customer service is this place???
So, to reiterate DON'T BUY MARINELAND PRODUCTS!!!