Don't Buy Marineland Products - Equipment - Aquatic Plant Central

Go Back   Aquatic Plant Central > General Interest Forums > Equipment

Equipment Aquarium Equipment - Discuss equipment to help setup your planted aquarium.

Reply
 
LinkBack Thread Tools Display Modes
Old 12-19-2011, 10:17 AM   #1 (permalink)
Senior Member
 
RandallW201's Avatar
 
Join Date: Jul 2011
Location: Fort Worth, TX
Posts: 160
iTrader Ratings: 0
RandallW201 is a regular member
Exclamation Don't Buy Marineland Products

I just wanted to inform as much people as I could, so I cut and pasted this post I made from another local forum I am on...

(12/07/11)
I just want to post this as to help anyone who maybe in the market for some items.
Don't buy Marineland, their products lately are crap.
Starting with the stealth heaters that killed my fish before the recall was announced.
Now it's my C-360 that is only slightly over a year old. The motorhead went out on it last night leaving me to use a few 10gal aqua tech filters to do the job.
So I call them to get a replacement as it is still under warranty and they said they'll send me a new one but it could take 14 business days to receive it and to do water changes until then.
WTF??? Why can't they expedite me one as it is their crappy unit that failed. If I loose fish due to a lack of filtration I'm going to be furious.
To top it off they want me to send the broken one back and pay the postage myself, that's BS. They refuse to send me a prepaid shipping label.

Needless to say, I will NEVER be buying any Marineland product ever again...

(12/08/11)
No, the lady said that they will be shipping me a new motorhead and then want me to ship mine to them once I receive it. She said this is a courtesy to me as they typically ask for mine first. And if I don't send it back then they won't extend this "courtesy" again if I need it.
Well, I'm not spending my money so they can have their faulty unit back, they can send me a prepaid postage label with the new one just like every other company would do if a product was under warranty.
Besides, I don't care about their "courtesy" for next time as there will be no next time as I'll just return the danged thing and exchange it for an Fluval FX5.

And after calling I did a google search on the problem, I found on cichlid-forum.com( I think it was) that this has been an ongoing issue with these filters that Marineland has known about since 2009.
My question is how come the idiots won't issue a recall?

(12/19/11)
Just another little update to help get my point across...

So I called Friday to check the status of the shipment and get a tracking number as they failed to politely give me one either via phone or email when I originally called to get the replacement part. Well this is 7 business days afterwards may I remind you, and they havent even sent it out the door yet! WTH?????????
Therefore, still no tracking number, piss poor stuck up b!+chy customer service lady, and told me to call back today to get the info.

So I call again today and sit on hold for 20+ min, they tell me it has finally shipped out. BUT, the customer service is still severely lacking as the lady was incredibly rude telling me that the filter "HAS NOT" been recalled as I stated when I told her "I would like to check the status on a recall part I requested".
OMG, did that open a can of worms, donít use the term "recall" with Marineland. So its not a recall, my mistake....

So then since she was cocky with me I told her that maybe they ought to recall them as I've done some online research and found other forums where many people are having the same issue. (The filter just wonít turn on). To that she tells me that there is nothing wrong with their filters as they work great. Only to then accuse me that I broke it due to it being clogged.... WTF????? That is PURE BS, I clean the thing religiously, and there is not a speck or clog in it anywhere.

I just laughed at her and said "whatever, make sure I get my replacement part, Thank You!" and she hung up on me.

WTH kind of customer service is this place???

So, to reiterate DON'T BUY MARINELAND PRODUCTS!!!
RandallW201 is offline   Reply With Quote

Advertisement [Remove Advertisement]
Old 12-19-2011, 10:24 AM   #2 (permalink)
Senior Member
 
Join Date: Jul 2011
Posts: 544
iTrader Ratings: 1
iTrader Positive Rating: 67%
zchauvin is a regular member
Default

Lol....... Don't buy cheap crap and you won't get cheap crap. When will people learn. You get what you pay for.

Sent from my PC36100 using Tapatalk
zchauvin is offline   Reply With Quote
Old 12-19-2011, 10:38 AM   #3 (permalink)
Senior Member
 
aquaman555's Avatar
 
Join Date: Mar 2011
Posts: 192
iTrader Ratings: 2
iTrader Positive Rating: 100%
aquaman555 is a regular member
Default Re: Don't Buy Marineland Products

Quote:
Originally Posted by zchauvin View Post
Lol....... Don't buy cheap crap and you won't get cheap crap. When will people learn. You get what you pay for.

Sent from my PC36100 using Tapatalk
To zchauvin - Marineland is a name brand and this filter is priced around the same as similar name brand canister filters, not cheap knock off import. So I don't think buying "cheap crap" is the case.

To OP, I've never had to contact their customer service for any problems. I can say their heaters are great and are workhorses. I've used their HOB filters, which are alright. Customer service says a lot about a company though, regardless of how great their products are. However I've never had that issue so will still be buying Marineland products.

Last edited by aquaman555; 12-19-2011 at 01:17 PM..
aquaman555 is offline   Reply With Quote
 
Old 12-19-2011, 01:15 PM   #4 (permalink)
Senior Member
 
RandallW201's Avatar
 
Join Date: Jul 2011
Location: Fort Worth, TX
Posts: 160
iTrader Ratings: 0
RandallW201 is a regular member
Default Re: Don't Buy Marineland Products

Quote:
Originally Posted by zchauvin View Post
Lol....... Don't buy cheap crap and you won't get cheap crap. When will people learn. You get what you pay for.

Sent from my PC36100 using Tapatalk
I think you need to learn what you are talking about as the Marineland products and prices are comparable with other brands. There is no need to be an obnoxious smart @$$ on here.......
RandallW201 is offline   Reply With Quote
Old 12-19-2011, 01:26 PM   #5 (permalink)
Senior Member
 
Join Date: Jul 2011
Posts: 544
iTrader Ratings: 1
iTrader Positive Rating: 67%
zchauvin is a regular member
Default

No reason to cry about something either, what were you looking for. Someone to feel sorry for you?
Sent from my PC36100 using Tapatalk
zchauvin is offline   Reply With Quote
Old 12-19-2011, 01:26 PM   #6 (permalink)
Senior Member
 
RandallW201's Avatar
 
Join Date: Jul 2011
Location: Fort Worth, TX
Posts: 160
iTrader Ratings: 0
RandallW201 is a regular member
Default Re: Don't Buy Marineland Products

Quote:
Originally Posted by aquaman555 View Post
To OP, I've never had to contact their customer service for any problems. I can say their heaters are great and are workhorses. I've used their HOB filters, which are alright. Customer service says a lot about a company though, regardless of how great their products are. However I've never had that issue so will still be buying Marineland products.
I've been happy with my Emperor 400 they make, but that's about it. The heaters I don't trust at all anymore, they've already "burned" me on those when it got stuck on one day and boiled my fish (all before the recall on them was issued). I've also got a few maxi-jets, they are ok.
But, since dealing with this issue and their customer service, or lack thereof I should say. I am not ever going to buy another marineland product, and that is saying something as I "was" an avid customer of theirs.

Anyhow, I was just posting this to help others from being in the same boat I am in.
RandallW201 is offline   Reply With Quote
Old 12-19-2011, 01:28 PM   #7 (permalink)
Senior Member
 
Seattle_Aquarist's Avatar
 
Join Date: Mar 2008
Location: Seattle, WA
Posts: 5,295
iTrader Ratings: 31
iTrader Positive Rating: 100%
Seattle_Aquarist is a regular member
Default Re: Don't Buy Marineland Products

I have to agree with RandallW201. I have had two issues with Marineland equipment in the last few years and each time they stepped up and resolved the issue professionally, promptly, and without any cost to me.

I do try to treat the customer service personnel with the same courtesy and respect that I would hope to receive from them. My experience has been that taking an attitude with someone I need help from seldom yields good results.
Seattle_Aquarist is offline   Reply With Quote
Old 12-19-2011, 01:30 PM   #8 (permalink)
Senior Member
 
RandallW201's Avatar
 
Join Date: Jul 2011
Location: Fort Worth, TX
Posts: 160
iTrader Ratings: 0
RandallW201 is a regular member
Default Re: Don't Buy Marineland Products

Quote:
Originally Posted by zchauvin View Post
No reason to cry about something either, what were you looking for. Someone to feel sorry for you?
Sent from my PC36100 using Tapatalk
No I am NOT crying
All I am trying to do is inform people how crappy a company and product is so as not to have issues with it as well. I was trying to help others unlike you who has nothing to offer.

So why don't you take your bad attitude elsewhere to get the attention you desire. And why don't you try growing up and getting some maturity while you are at it...
RandallW201 is offline   Reply With Quote
Old 12-19-2011, 01:34 PM   #9 (permalink)
Senior Member
 
RandallW201's Avatar
 
Join Date: Jul 2011
Location: Fort Worth, TX
Posts: 160
iTrader Ratings: 0
RandallW201 is a regular member
Default Re: Don't Buy Marineland Products

Quote:
Originally Posted by Seattle_Aquarist View Post
I have to agree with RandallW201. I have had two issues with Marineland equipment in the last few years and each time they stepped up and resolved the issue professionally, promptly, and without any cost to me.

I do try to treat the customer service personnel with the same courtesy and respect that I would hope to receive from them. My experience has been that taking an attitude with someone I need help from seldom yields good results.
No attitude was given to the customer service, I've been in their shoes. It ain't their fault the product failed so why would I gripe at them?
That is why I am upset and posting this, as if they would have treated me respectfully (just like I did them) when I called and handled the situation professionally there would not be any reason for me to be posting this up right now.
I don't know why, but I'd dare to guess its an unhappy work environment there. Dunno...
RandallW201 is offline   Reply With Quote
Old 12-19-2011, 02:16 PM   #10 (permalink)
Senior Member
 
aquaman555's Avatar
 
Join Date: Mar 2011
Posts: 192
iTrader Ratings: 2
iTrader Positive Rating: 100%
aquaman555 is a regular member
Default Re: Don't Buy Marineland Products

LOL, most drama I've seen on this site since I've been here.

How was the filter working for you prior to it going out? Maxi-Jets are popular with reef folks and always have been.
aquaman555 is offline   Reply With Quote
Reply


Aquatic Plant Central > General Interest Forums > Equipment > Don't Buy Marineland Products

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -8. The time now is 09:35 AM.

Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2021, vBulletin Solutions, Inc.

Search Engine Friendly URLs by vBSEO 3.6.1