05-24-2020, 03:39 PM
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#57 (permalink)
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| Member
Join Date: Mar 2020
Posts: 55
|  Re: Sources of Fish on the Internet
I take back my endorsement of Coastgemusa because of my last experience. This is the reason why: I placed an order for 3 female Bettas on April 29th. I did not hear anything for a few weeks so called them on May 15th because of no shipment or update information. I was told to call back the next day because their Betta guy would be there. I called back Saturday, gave the order number and it seemed like they could not figure out which fish I ordered so they asked me for the individual listing fish ID. I was told to call back on Monday because they are expecting a Sunday shipment and most likely my fish were with it. The person on the phone said things were delayed because of the pandemic and I was trying to be understanding/patient and did not call back on Monday. On Wednesday May 20th I go an email stating one fish arrived to them DOA and they specified the fish. I emailed them back with an alternate pick but I did not receive a response so I called back on Friday the 22nd. I had to brief the person on the phone about my order being placed 4 weeks prior and now I am told one of the fish is dead. The person asked which one so I gave him the listing ID and he said "well that one is alive but another one was dead." I told him that the replacement I chose was the same color as the DOA they listed in their email and now I would have to pick another color to match. I told the person I no longer wanted a replacement fish and to please issue a refund for the dead fish. I also ask the person to please send me the two fish he has. I checked my email the next morning and I received a refund for two fish and shipping notification for 1 fish. I called when they opened up the next morning and this time spoke to an older gentleman. I told him my frustration and he told me that he would look into why both fish did not ship. He also told he that he would call me back in no later than 2 hours and read me back my phone number and order number. I'm still waiting for a call back or email. My children specifically picked these fish out because we were going to start a small sorority of bettas but were left with this mess. I was able to order a few females from a seller on eBay with great ratings and was told that they will ship Tuesday...much better than 1 month and me chasing my tail. |
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