08-28-2006, 08:43 PM
Join Date: Dec 2005
iTrader Positive Rating: 100%
| | My Experience with Manzanita.com
I recently ordered some manzanita wood from Manzanita.com, after seeing so many different successful aquascapes using the branchy sandblasted pieces. I have to commend Rich O'Brien and the Manzanita Burlworks staff for selecting top notch pieces and providing great communication over the telephone. Upon calling them, Rich described the two packages commonly available for aquarium usage a $30 package and a larger $70 package, both excluding shipping charges. He explained the price difference was because they had two boxes available, and the larger box would hold a lot more pieces and be subjected to higher prices, and shipping charges.
He also explained that he and 3-4 person staff are always quite busy with orders. They package, sandblast, design and customize each of their customer's orders themselves. This explains why my previous emails and inquiries were never answered, as this small staff seems to be busy packing orders. Therefore, reaching Manzanita Burlworks is best via telephone. If no one picks up, be patient and try again later. Eventually you’ll get a hold of Rich and have your ordered place in 10 minutes.
Anyways, after taking down a description of what types of wood pieces I wanted (branchy, forks, no sawed off pieces, length, etc.) I decided on getting the larger package to have a variety of pieces to work with. He took down my credit card information, and promised to have it out within a week.