Aquatic Plant Central

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-   Southern California Aquatic Plant Enthusiasts (SCAPE) (https://www.aquaticplantcentral.com/forumapc/southern-california-aquatic-plant-enthusiasts-scape/)
-   -   SCAPE site : i know you are wondering (https://www.aquaticplantcentral.com/forumapc/southern-california-aquatic-plant-enthusiasts-scape/55950-scape-site-i-know-you-wondering.html)

paradise 10-01-2008 08:55 PM

SCAPE site : i know you are wondering
 
hey everyone,

I am aware that people are wondering what is going on with the SCAPE forum. I am in the process of trying to get things back to normal, but unfortunately, the longer it is taking the more grim it is looking.

A few days ago the internet provider we use (midphase.com) had problems with their servers and we had about a 24 hr period of no service. Then things went back online and they promised me they were just upgrading servers and that this was no big deal. 48 hrs later, the site went down with an error message that the database that runs the forum was missing. I have been trying to get to the root of the problems with the server people but unfortunately they have been absolutely terrible and no help, to the point where they told me yesterday that i needed to give them a back up which I did not have as they are supposed to be doing daily backups as part of the service. I told them they needed to restore a backup on the server, to which they replied this morning that they kept only 24 hr back ups in case of servers crashing, and so they do not have ours anymore, even though they were dicking me around for 3 days before getting to the point of the backup.

I am appalled and angry at their service and tomorrow morning will be calling their live line and asking to talk to someone in charge. Unfortunately, if this is true and they do not have a back up of the database, that means that the membership, the forum structure, the threads and the posts are all gone, as they are all stored in the database.

Once I figure out where we stand, we'll need to make a decision about where to go from there. This is terrible and it hit me at a bad time and I will do what I can and more to get us back up. The forum software is still on the site and I HOPE we'll be able to get a new (or an older backup) database up and running. With a new database, we'll have to restart sign ups and all the threads and all the info on the site will have to be done from scratch. IT will be slow and we'll have to figure out what to do with the membership of the site, as many of you have paid to become full members. I am aware of that, and be sure that none of the membership moneys have been spent and every record is available through paypal of who has paid and how long for.

I am open to suggestions or any questions that you may have. Post here. Please do not email or PM me unless it's a very private matter.

Edward

dapellegrini 10-03-2008 08:43 PM

Re: SCAPE site : i know you are wondering
 
Oufhhh... not cool. What board software are/were you using?

If you need any technical assistance, I am happy to help with whatever. We just moved our site over to a new server and migrated off of SMF to vBulletin. Sounds like you will have a lot of decisions to make if you have to start from scratch.

I am online most of the time here:
http://www.azaquaticplants.com/community/member.php?u=2

LMK if I can be of any assistance. Also happy to share thoughts and advice. Our local group is doing quite well.

chiahead 10-04-2008 05:33 AM

Re: SCAPE site : i know you are wondering
 
I would also like to offer up my support and help if needed in any way....Dan and I both just got done working with all of these issues and are willing to help if you need it.

paradise 10-04-2008 10:40 AM

Re: SCAPE site : i know you are wondering
 
Thanks, guys. I appreciate the help. I honestly have no idea where to start, as the VB code sits there without a database and no backup in sight.

chiahead 10-05-2008 10:44 AM

Re: SCAPE site : i know you are wondering
 
well if no one on your site has a backup and the host states they do not then it sounds bad...but they must have a backup somewhere unless the hardware that saves it got deleted or failed completely

dapellegrini 10-05-2008 10:50 AM

Re: SCAPE site : i know you are wondering
 
If it has drug on this long and they have not provided a back-up I think it is time to start seriously considering Plan-B. I have had this happen with a couple of cheap hosts. One went out of business and I lost everything that wasn't backed-up, the other decided that my auto-renew on my CC didn't go through (card expired after a few years) and deleted my account and all back-ups.

FWIW, I would strongly suggest switching to large, stable host. While there are never any promises of who will disappear to sell out tomorrow, I have had much better luck sticking with the big hosts. While you can surely pick holes in GoDaddy's plans, they are always up, there support answers the phone when you call, their prices are competitive, and they are not likely to disappear or loss your back-ups

marke14 10-05-2008 11:29 AM

Re: SCAPE site : i know you are wondering
 
Bummer! I was wondering what was up with the site. I've hit it a few times over the past few weeks and have seen it unavailable off and on.

Thanks for the hard work Edward. Hopefully they can sort out your data at least.

-Mark

Left Coast DJ 10-08-2008 05:29 PM

Re: SCAPE site : i know you are wondering
 
http://www.burninglotus.com/media/fish/misc/buggles.jpg

paradise 10-09-2008 12:40 PM

Re: SCAPE site : i know you are wondering
 
The site is back up. We lost about a month of posts (which unfortunately is not a problem...:( ) and there may still be errors which I hope you guys report to me , there is a thread up on the site.

chiahead 10-10-2008 06:45 AM

Re: SCAPE site : i know you are wondering
 
thats good news...better than a total loss


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