DutchMuch

So, my last review on BucePlant wasn't to great.

And since then, i have never ordered from them...

Up until now.


Here is my review:
I have a 3,000g pond (with bog) and i was in the market for some more experiment plants. To see what could grow, and overwinter. I thought giving vallisneria sp. a try would be neat.

So i heard buceplant had a memorial day sale on, so i figured maybe it is time? to try again? Anyway i ordered multiple plants (as you can see below)





The order went very smoothly, i like the fact they have a gps system type of thing that you can track your order with. I don't use it, but its a cool feature in my opinion especially for those who Do want to use it. After ordering my plants, i signed up for the text update system so i got all my notifications by text. I did want them by email to, but i only got them by text so i guess when you choose "text" your only getting text notifications. Which is fine.

So i received the plants in what felt like 3 days or so. Maybe less. So they came very quickly, upon arrival i was very excited to see what condition the plants would be in since my last order i placed with buceplant. I opened the slightly damaged box, only to reveal everything came in healthy condition, the vals where in pretty good shape honestly. Good stuff. Not the best, by far, but if i had to rate it 1/10 it would most certainly be a 7 1/2 - 8.

As for customer service, i didnt have to use it this time, so i cannot say if it is good or bad compared to my last review.





Overall rating:

hoppycalif

I have had very good luck with BucePlants, but not this time. I don't know what changed, but it looks like they are now managed by inexperienced people. First, I ordered a couple of cheap, easy stem plants. It took about 6 days before it arrived, and one of the bunches of plants was just brown gloop in the package. I reported the problem, and they offered credit for a replacement order. So, I ordered a single package of vals. That order took 5 days to arrive, with three of those days spend in my city - Fed Ex delivery. The plants were near dead, but might eventually survive. In all case, the plants were packaged in tight sealed plastic envelopes, very wet. That is not a good way to ship them, in my opinion. When I suggested that it would be chaaper and faster if they shipped by Priority Mail they answered that I had the option of having Priority mail shipment if I wanted it, but they don't offer that option.
BucePlants is in Southern California, about 300 miles from me. A first class mail package would take about 3 days. Priority Mail would take about 2-3 days. Shipping plants works when the plants are damp, but not dripping wet, and if they are in a ziplock envelope with some air, with or without some barely damp paper. BucePlants appears not to know that. I'm through buying any plants from them.

mistergreen

Fedex is pretty expensive. Ground, 6-7 days delivery is $15.
It's a deal breaker if they only use FedEx.