Dustin’sFishStanks - US Store Reviews - Aquatic Plant Central

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Old 01-23-2021, 06:15 PM   #1 (permalink)
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Worst experience ever. Tried to see if Dustin could help make things right. Never one shred of customer service until I explained I would never come back. Issue was on website it clearly states they ship ups and where I live in a smaller town we have P.O. Box ONLY for usps. Before item shipped I warned Karen at customer service. She ignored my warning and guarantee they’d ship with ups. Drum roll please.... USPS 😞 they sent it here and post office sent it right back. I told Karen specifically that it would happen. And was pushed aside saying let’s just see what happens. This was before Xmas and was trying to surprise my Son his first aquarium. Not gonna lie a barren tank wasn’t very exciting to him. Told Dustin all of this and how hard I tried to help them and was told to try aquarium co op.. please if you have ANY shipping requirement don’t waste your time. Beware or dont up to you. Just my experience.
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Old 01-23-2021, 06:56 PM   #2 (permalink)
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Lots of companies are locked in to how they ship. Not many big places use usps. There are a few Small plants shop Of Etsy. I got a hard to find plant on there. They ship usps priority.
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Old 01-24-2021, 08:22 AM   #3 (permalink)
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Plus the fact that USPS is struggling right now. I would never order anything live that ships USPS.
Thanks for the info!

Last edited by GadgetGirl; 01-24-2021 at 08:22 AM.. Reason: Typo
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Old 01-24-2021, 12:13 PM   #4 (permalink)
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Even if they did ship it ups, it would go tk the usps for final delivery. Happens often. I have had several items lost with duel delivery like that.
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