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Being an ex-helpdesk denizen I have found that 99% of non techies use the standard 800 x 600 that their computers come set at and have no idea of the wonderful benefits of using greater resolution. When non-geeks would come by my desk they always wondered how in the heck I manged to have so many open usable windows. Funny I read an article in the NY Times today about the lack of printed manuals these days and how many people have no idea of the "features" available to them.

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gnatster
 
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