It's a pity there is never any information. Communication is very lacking. Because it is largely an unpaid service, one cannot expect answers, I suppose. But what goes around comes around and people who depend on it might have to seek an alternative.
Aquabid's goodness is in its simplicity. The buy it now feature just added is also good (and overdue).
But it is hard to rely on the service any more.
I was driven to go to my good LFS on Delancey Street, New York, NY, today: Pacific Aquarium. It's good to see real live plants and fish once in a while before buying.