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I had purchased a moss ball from a different company (on e-bay) and it was snatched and destroyed also by the U.S. Department of Agriculture. They stated that it was/could be carrying parisites ect... I had put a claim in with paypal and got my full refund in less than a week. You should have no problems with paypal.
I am surprised that you got a personal visit with the U.S. dept people. That would have freaked me out if they had showed up at my door step...:eek:
 
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