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Did you pay through Paypal or a credit card? You could take action through either of them if you receive no response.
 

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Good luck with that. I would think Paypal would be interested in seeing those pics you posted. The fact that Aquaspot lied on the customs form probably contributed to the plants being destroyed. Looks cut and dry to me. You should get refunded in full.
 

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This is becoming more common with Aquaspot. How many more people have to have an experience like this before APC will drop them as a sponsor like they did with planetinverts?
 
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