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Premium Member
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Hi Nathan,

We have resolved the issue with you already but since you posted, we will gladly answer any questions that people have about this transaction.

As any other plant seller will tell you, sometimes plants can suffer during transit especially when temperatures are high. Unfortunately for your first order, the plants arrived DOA. And for this reason we offer a full 100% DOA policy.

We gave you a full refund for your order including shipping and you requested free plants on top of that. So in an effort to improve your first experience, we sent you three free Crypts on the house. Crypts are much hardier plants compared to the Rotala Wallichi and Pogostemon Helferi that melted no your first order.

Also, our tanks are completely free of BBA.

Thank you and best regards,
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