First, I have read:
9. Communicate, communicate, communicate! By simply keeping the other party to the transaction updated on timing and shipping method (i.e., tracking number) most of the problems experienced in transactions could be avoided.
While APC facilitates sales between members, we DO NOT endorse either the buyer or the seller. All disputes must be handled by the parties to the transaction. APC and its staff will not be held liable for anything related to the transaction. APC WILL NOT mediate on behalf of any party to the transaction.
So here goes:
I bought something on the FS/FT forum (equipment, $85 worth) and paid for it on 11/19 - (I was hoping to get it the week of Thanksgiving so I could install it). I did get a notification in my yahoo mail that the item was shipped 11/24, but do not have the tracking number (I must have deleted the yahoo mail, because I can no longer find it).
I still have not received the item.
Last week, I started getting concerned , so I sent two PMs asking for a tracking number - no response. This person has over 1000 posts on APD, and has been on-line almost daily (and posted at least 4 times in the last week). I then sent an e-mail (through APD) to this person (Saturday, I think) asking for a refund - no response (and they've been on-line at least twice since then).
All I hear are Crickets chirping off in the distance...
Now, I'm starting to get upset - I hate leaving someone negative feedback, but when they're not responding (and I'm out $85 bucks) I don't know what else to do???
Also, and this is somewhat of an additional etiquette question: Let's say this person did ship it, and it got lost in the mail - should I expect my money back? I'm not the one who packaged it, put an address on it, weighed and put postage on it, etc...
I'm the one out money...
I believe, that until the product arrives on my doorstep - in working order - that I'm due a FULL refund if it never arrives (I realize that neither APC, nor anyone here, can really enforce
this). I just believe this is the "kosher" way of doing things. We're all (most of us) respectable adults here who participate and trade mostly on an "honor" basis...
Several months ago, I had a plant package get lost in the mail and as soon as I realized it was lost (because the person PM'ed me), I immediately refunded the Paypal. (USPS put their "Priority Mail" tape over the recipient's address... 14 days later it came back to me mush...)
So, should I give negative feedback (and risk same negative in return) and be content for being out $85? Wait another week to see if I get a refund? Start blasting him with an e-mail and hour? I'm just beflummexed at this whole thing.
p.s.: Taking the name public is not an option, so don't ask.