Joined
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214 Posts
In the age of call centers in India and clueless "Sales Assistants" in USA, good customer service is as common as a Loch Ness Monster in home aquaria. This is my story:
One fateful day this mid-August I rip my eyes off the computer screen and try to find some respite in the fantasy of my 36G. It sort of looks a bit too dim. Blah, just what I need, another task on my never ending list.
Looks like one of the two CF 65W lights is off in the ~8-year-old 24" CoraLife. Oh well, another $25. I check the plug, I check the switch - no more life from that b..ch. A virgin one replaces black. I check the plug, I check the switch - it's still as bright as my financial ditch.
I take the fixture apart. All of it. I put it back, no spare parts. I scratch my head and check the web - $60 for CoraLife branded ballast. I scratch my head and check the web - $130 for a brand new identical CoraLife. I do the math: $25 x 2 new bulbs + $60 ballast. Not bad. I check the credit card, I check the web: $130 - check; freshwater - check, 2 power cords - check, 2 switches - check. In goes $130 to Hellolights.com. I bought a CoraLife from them before.
Two days later I have the box with shiny-new CoraLight. I plug it in and life is good. I check the lights, I check the switch (x2), I check the plug (x1) o..O. I scratch my head. I forge ahead with Hellolights <[email protected]>. Reply comes back: I checked the light, I checked the web, I checked the box, I checked my stock - you only get 1 power cord. Manufacturer changed the specs. Sorry.
Ouch. What are my choices? Oh, what can I do? Please help... Dan da man of Hellolights.com offers a) full refund b) a list of other choices c) a new 're-designed' CoraLife Lunar Aqualight for the same price I paid (that's a ~$40 price difference he is eating), with free freshwater 65K x 2, and free shipping back and forth. I take the c). I have two working bulbs, *3* cords, 2 switches, AND 2 lunar lights. Oh, Thank You, Dan!
Poor Dan. Less then 2 weeks later one of the brand new bulbs burns out. Hellolights <[email protected]> again. 2 days later - a new replacement bulb at no charge.
Little that I knew that my life just entered the sad, the ugly, and pathetic "CoraLife" period. But that's another story.
As far as Hellolights.com and their man Dan go, they have earned my business. Twice.
Thank you for letting me vent. Cheers.
One fateful day this mid-August I rip my eyes off the computer screen and try to find some respite in the fantasy of my 36G. It sort of looks a bit too dim. Blah, just what I need, another task on my never ending list.
Looks like one of the two CF 65W lights is off in the ~8-year-old 24" CoraLife. Oh well, another $25. I check the plug, I check the switch - no more life from that b..ch. A virgin one replaces black. I check the plug, I check the switch - it's still as bright as my financial ditch.
I take the fixture apart. All of it. I put it back, no spare parts. I scratch my head and check the web - $60 for CoraLife branded ballast. I scratch my head and check the web - $130 for a brand new identical CoraLife. I do the math: $25 x 2 new bulbs + $60 ballast. Not bad. I check the credit card, I check the web: $130 - check; freshwater - check, 2 power cords - check, 2 switches - check. In goes $130 to Hellolights.com. I bought a CoraLife from them before.
Two days later I have the box with shiny-new CoraLight. I plug it in and life is good. I check the lights, I check the switch (x2), I check the plug (x1) o..O. I scratch my head. I forge ahead with Hellolights <[email protected]>. Reply comes back: I checked the light, I checked the web, I checked the box, I checked my stock - you only get 1 power cord. Manufacturer changed the specs. Sorry.
Ouch. What are my choices? Oh, what can I do? Please help... Dan da man of Hellolights.com offers a) full refund b) a list of other choices c) a new 're-designed' CoraLife Lunar Aqualight for the same price I paid (that's a ~$40 price difference he is eating), with free freshwater 65K x 2, and free shipping back and forth. I take the c). I have two working bulbs, *3* cords, 2 switches, AND 2 lunar lights. Oh, Thank You, Dan!
Poor Dan. Less then 2 weeks later one of the brand new bulbs burns out. Hellolights <[email protected]> again. 2 days later - a new replacement bulb at no charge.
Little that I knew that my life just entered the sad, the ugly, and pathetic "CoraLife" period. But that's another story.
As far as Hellolights.com and their man Dan go, they have earned my business. Twice.
Thank you for letting me vent. Cheers.
