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I've generally been happy with Ken's and they have great bargins on driftwood - despite buying blindly (since you can't view the pieces) I've been exceptionally happy with the driftwood i have ordered. Also the fx6 came fine and quickly. I had one issue but didn't complain so can't comment on customer service (a bottle of prime arrived open and i refused to use it in that condition so I tossed it - it also stank more so than prime normally stink). I have a friend in MA who has visited them (real shop ;)) - they are a small operation so anyone expecting customer service should not be shocked if responses are very slow - I would definitely recommend them and have done so on other forums but you should understand the sort of shop you are dealing with.... customer service will not be fast.
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