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I have found that Orlando goes "above and beyond" with customer service. Did you contact him directly before you posted here? I can see you might be put out if he refused to correct the problem. No one is 100% perfect - mistakes are sometimes made.Not real happy with Green Leaf Aquarium folks. Purchase was received with one glass dropper and one bottle of the kH Standard, but no instructions, no chart, and no pH reagent. Apparently, after I received my order, their website changed to include all the items that I did not receive for $5.00 more. I can accept that they changed their site to now include the pH reagent solution (Brom.Blue stuff), but it's pretty cheap not to include the written instructions or the chart. Just poor customer service. I want to do business with people that appreciate my business and do the extra things to show me that. The little things that show that they want my future business. These folks failed in that reguard. I'm sure there are many who have had positive experiences, but I draw a negative on this one.
From others, I have gotten 2 different drop checkers with "unreliable" instructions. Most say to use the water from your aquarium which is incorrect. I never had any drop checker come with the 4dkg water and I have purchased 4 of them. Seems to me that Green leaf offers full service. I do see the instructions on the web site. Maybe they weren't there when you got yours. (I do think they should be included with the drop checker.)