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All aquarium plants sent by UPS by Aqua Botanic are guaranteed to arrive live, and your full purchase price not including shipping is either refunded or issued as a credit. There is no photograph of the plant required within X number of hours or days because that is just silly. Even a good quality photo is misleading and doesn't prove anything, and in my view such a policy is meant only to make it to be such a hassle that people will not bother to do it. All you have to do is contact me within 48 hours of recieving the plants.
The same guarantee is extended to priority mail shipping on a case by case basis.
If plant shipments are delayed or lost by UPS, I ask that you recieve the package regardless and then report to me the condition of the plants. Whatever is not in satisfactory condition will be replaced immediately. The cost of shipping will be returned to you as well as long as the delay was not caused by your failure to pick up the plants on time, or if you provided incorrect or incomplete address information. I can not get a refund from UPS if you refuse the order.
AB wants you to buy in confidence without any worries about how the plants will arrive.
The same guarantee is extended to priority mail shipping on a case by case basis.
If plant shipments are delayed or lost by UPS, I ask that you recieve the package regardless and then report to me the condition of the plants. Whatever is not in satisfactory condition will be replaced immediately. The cost of shipping will be returned to you as well as long as the delay was not caused by your failure to pick up the plants on time, or if you provided incorrect or incomplete address information. I can not get a refund from UPS if you refuse the order.
AB wants you to buy in confidence without any worries about how the plants will arrive.