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Error said:
There is a simple solution to this: produce a quality product with very little potential for malfunction, and you'll make money instead of losing it.

This is a mechanical item, it's not like we're talking circuit boards here. Things like tighter joints and better seals would help (problems my local vendor has told me are most common), and would cost virtually nothing. What we have here are companies who seem either too lazy or too disinterested in the products to invest in R&D to pursue improvements.
It's not just product isses, it's a service issue as well. There are companies teling customers different stories every time they call and do complete flip flops from one call to the next.
 
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